Spirit

Frequently Asked Questions

Covid-19 Frequently Asked Questions

 

1) I have a question regarding the VWFS agreement payments for my vehicle / can I take a payment holiday?

For all questions regarding VWFS agreements please click on this link which will take you directly to the support information on the VWFS website.

2) Can I book any service, maintenance or repair online?

Due to the COVID-19, and working in line with the latest Government advice, many of our Authorised Repairers are only offering an emergency cover service. Please contact your individual dealer directly using the contact details on their website. A complete list of our sales and service network outlets can be accessed at: https://www.skoda.ie/tools/dealerlocator.

3) Routine service requirements are due on my vehicle, should I visit my retailer or should I delay my booking?

As per HSE government restrictions, our dealer network is closed. If your vehicle is due any service, maintenance or repair works please contact your local ŠKODA retailer once it reopens. You will be able to delay any service or maintenance work and carry it our once normal business resumes. If you are a designated worker who needs an emergency repair to keep your vehicle mobile, please contact your individual dealer directly using the contact details on their website.

4) What measures are retailers taking to limit the spread of the virus and ensure the health of their customers/staff?

Our customers, colleagues and communities are at the heart of what we do and with the rapidly developing COVID-19 situation, we are taking the responsible measures needed to protect all of us. In light of recent government communications and advice from the World Health Organisation, we are working with our retailer network to take the appropriate actions to maintain the safety of our customers and staff.

5) Can I drive my vehicle if work is required but the retailer is unable to schedule an appointment?

Our retailers are endeavouring to provide emergency cover, particularly to ensure the mobility of essential workers. It may be appropriate to postpone service or maintenance work. A complete list of our sales and service network outlets can be accessed at:  https://www.skoda.ie/tools/dealerlocator. If your vehicle is displaying a warning light in the first instance please refer to the handbook for information or alternatively download the My ŠKODA App. For more information on the My ŠKODA App visit: https://www.skoda-auto.com/world/myskoda-app. If you have a red warning light or have a safety concern regarding the vehicle, you should stop using the vehicle immediately and contact ŠKODA Roadside Assistance on 1800 202 102.

6) Are there any delays to parts/when will my parts arrive?

Parts supply to our retailers has been maintained. Your retailer will be able to advise if there will be a delay to the repair of your vehicle due to COVID-19 or any other reason. In the first instance please contact the repairing retailer.

7) What happens if repairs under warranty are not completed as a result of my dealer unable to schedule an appointment; and my warranty subsequently expires?

If you have already reported a fault your retailer will have opened a job card. If the final repair is completed after the warranty expiry date, any issue caused by a manufacturing defect that would normally be covered by warranty will be covered. If you have not yet reported a fault please notify your local ŠKODA retailer immediately. If they cannot book your vehicle in immediately a job card and technical report of the issue raised (known as a DISS report) will be raised and any manufacturing issue will be covered even if the warranty has expired. In the event that your local retailer is not open due to COVID-19 and there is no alternative retailer available please contact our Customer Services Centre by email at skodacustomerservice@skoda.ie who will record your notification of an issue and provide a reference number. This case reference should be passed to your repairing retailer once a booking can be made.

8) Is COVID-19 going to delay my new vehicle order?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until at least early May. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised closure of our factories and supply chains across Europe may result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

9) Can I order a new vehicle during COVID-19?

Our website continues to be available 24/7 to allow you to browse our complete model range and configure a vehicle of your choice. Your local ŠKODA retailer may have the ability to confirm your order online or over the phone, this will vary by retailer and we encourage you to check with your local retailer for more information.

10) I need to take my vehicle in for diagnosis but I'm concerned about face to face contact?

We are working closely with all our retailers across the country and they are also following the appropriate government and health service advice. All sites understand how to avoid infection and reduce overall risk as well as the importance of ensuring staff at risk or infected/showing symptoms are identified and reported. If you have concerns regarding visiting one of our retailers, please contact the retailer directly to discuss options, such as them arranging a collection and delivery of your vehicle. Every effort will be made in such cases to assist our customers. Likewise, we would ask for the support of our customers in avoiding visiting our sites if they suspect they may pose a threat to other customer and staff on site.

11) What are the delivery timescales for new vehicle orders in light of recent events?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until at least early May. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised closure of our factories and supply chains across Europe may result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

12) I have a new vehicle on order and want to know if this will still be delivered?

In light of the Government’s latest guidance/instructions all of our retailer sales departments for both new and used cars will be closed until at least early May. As such any planned deliveries/handovers in that period may be delayed until our retailers re-open. Your local dealer may, at their discretion and under their own conditions arrange delivery by special appointment. Please be advised closure of our factories and supply chains across Europe may result in your vehicle being delayed. Please contact your retailer for information regarding your vehicles potential delivery time.

13) If my new vehicle order is late will this affect the price?

The purchase price of your vehicle is unlikely to change. Please stay in close contact with your ŠKODA Retailer concerning the conditions of your vehicle purchase.